Refund / Credit Policy:
You must be issued a Return Authorisation Number (RAN) to return to a purchase. Please call the Customer Service Team on +44 20 3004 9903 (Monday to Friday 9.00 A.M. to 5.00 P.M.) or email at firstname.lastname@example.org for instructions and obtain RAN. We recommend all returns be sent via recorded delivery to receive refund/credit/exchange.
Orders returned with a RAN will be processed within 10 working days of receipt at our warehouse. Every effort will be made for refunds to be given in the form of the original method of payment. Please allow up to four (4) weeks from the date of processing your return for receipt of refund and allow up to two (2) billing cycles for returned credit to appear on your credit card statement.
If for any reason Natural Essentials does not receive your returned package, you must provide us with the proof of postage to enable us to issue a refund/exchange. Again we suggest that you ship by an insured courier/delivery service.
In the unlikely event that your order is not received or you receive a damage or defective product, Natural Essentials will promptly send you a replacement, provided you contact us within 30 days. on following address:
Natural Essentials UK Ltd
Unit 2, Sutton Business Park, Restmor Way, Wallington Surrey SM6 7AH United Kingdom
We deliver goods within 5-7 working days for the Items in Stock.